FAQs

Frequently Asked Questions regarding on-line shopping and ordering

Q.- How can I be sure that shopping on-line at this site is safe?
A.- Shop on-line with the utmost of confidence. We incorporate all the latest technology to secure our web site and we do not sell or share any information about our customers with anyone! We take every possible step to ensure our customers have a pleasant and safe shopping experience.

Q.– How do I know what the freight charges will be.
A.– The check-out has an automatic freight calculator and will tell you the freight amount before the order is placed. If you prefer to use your own way of shipping an item from our facility to your location then please let us know by contacting customer support via email or telephone. We will be happy to assist you.

Q.- Are the in-store prices the same as the on-line pricing?
A.- We take all possible strides to be sure prices are the same however it is possible there may be promotional sales in certain stores from time to time.

Q.- Is there any product that I cannot order on-line?
A.- Yes. If you wish to order a part and you have the model and part number, then please email us and we will advise you of the cost and be happy to ship you the part. All parts for all machines are on our web page.

Q.- Can I use a tax exemption number when ordering on-line?
A.- For tax exemption purchases, we require the proper documentation to be provided. Please contact customer support and we will be happy to assist you.

Q.- How would I know if the product I order on-line is not in stock?
A.- We will notify you right away after your order is placed. We strive to have all items in stock at all times however it is possible we may be temporarily out of stock due to unexpected demand. We will advise you when your order will be shipped and keep you informed along the way.

Q.– Do you ship to the USA?
A.– Yes, we ship to the USA. Our check out page automatically calculates freight and duty charges for international shipments.